Responsible Gaming

On ebaje Responsible Gaming — Keep it fun. Keep it in control.

Gaming is about more than winning — it is entertainment, and entertainment is at its best when it stays within limits. ebaje believes responsible gaming is the best gaming.

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This platform is for adults only

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Our support team is always here for you

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Personalised Protection Tools in Your Hands

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Free Support & Counselling Services

ebaje's Commitment: We believe gaming should be a source of entertainment, not financial stress. That is why we are ready to support you every step of the way toward responsible play.

1 What is Responsible Gaming?


Responsible gaming means enjoying gaming while staying consciously in control of your time, money, and mental wellbeing. It is not about restrictions — it is about protecting yourself so you can get the most enjoyment out of every session.

Responsible gaming on ebaje means knowing how much you play, how much you spend, and when to stop. Gaming should be a part of your life — not all of it. When it stays fun, it stays healthy. When it starts causing stress or anxiety, it is time to seek help.

Online gaming is growing in popularity across Bangladesh every day. Millions of people use ebaje for entertainment, and the vast majority play in a healthy way. However, for a small number of users, gaming can become a problem — and our Responsible Gaming program exists for exactly that reason.

Keep in Mind: Gaming is a form of entertainment. It is not a reliable source of income. Winning and losing are both a natural part of every game.

2 ebaje's Responsible Gaming Principles


Ebaje is firmly committed to providing a safe and responsible gaming environment. Here are the core principles that guide our responsible gaming policy:

  • Age Verification: Registration and gaming are strictly prohibited for anyone under the age of 18. Every user's age is verified through a rigorous KYC process.
  • Transparency: The rules, payout rates, and potential risks of every game are clearly disclosed. No hidden terms.
  • Self-Control Features: Users can set their own deposit limits, session time limits, and self-exclusion if needed.
  • Trained Support: Our customer support team is specially trained in responsible gaming and is available 24/7 to assist you.
  • Advertising Policy: We only target adults in our advertising and do not run any promotions that encourage excessive play.
  • Fairness Policy: We actively monitor to ensure gaming does not become a coping mechanism for people facing financial hardship.

3 Protection Tools at Your Fingertips


Once logged in to ebaje, you can access the following protection tools directly from your account settings. They are completely free and take effect immediately:

Set a Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit in advance. Once you reach your limit, the system will automatically block further deposits. Increasing the limit requires a 7-day waiting period — a deliberate safeguard against impulsive decisions.

Session Time Limit

Set a time limit for how long you play in a single session. When the limit is reached, you will receive a notification and your session will end automatically. This is especially useful for preventing late-night or in-office play.

Cooling-Off Period

If you feel like you need a short break, activate a cooling-off period of 24 hours up to 30 days. During this time, you will not be able to log in or play any games.

Self-Exclusion

If you feel like you need a longer-term break, activate self-exclusion for anywhere from 1 month to 5 years. Your account will be fully deactivated for the entire period. This is a serious step and cannot easily be reversed once activated.

Permanent Account Closure

If you decide you never want to play again, our support team can permanently close your account. This action is irreversible.

To use these tools Login and go to "Account Settings → Responsible Gaming".

4 Recognise the Warning Signs


Gaming addiction rarely happens overnight. It builds gradually, and you may not even realise there is a problem until it has taken hold. Watch out for these warning signs:

  • The urge to invest more money to chase losses
  • Repeatedly failing to cut back or stop playing despite trying
  • Neglecting work, studies, or family responsibilities due to gaming
  • Lying to family or friends about gaming
  • Turning to gaming to cope with stress, anxiety, or loneliness
  • Turning to gaming as a solution to financial problems
  • Feeling irritable, restless, or low when unable to play
  • Skipping sleep, meals, or social activities to keep playing

If you notice three or more of these signs in yourself, Do not wait — contact our support team or seek professional help now. Asking for help is not a sign of weakness; it takes real courage.

5 Self-Assessment


Ask yourself these questions honestly. If most of your answers are "yes", it may be time to take a step back:

1

Have I spent more than my set budget and felt regret about it?

2

Have I played more to try to win back money I lost?

3

Have I hidden the extent of my gaming from family or friends?

4

Is gaming having a negative impact on my daily responsibilities or relationships?

5

Do I sometimes feel I should cut back on gaming but find myself unable to?

6

Has gaming caused or put me at risk of financial problems?

These questions are based on internationally recognised problem gambling screening methods. If you answer "Yes" to 3 or more questions, consider seeking professional support.

6 Steps to Getting Help


Asking for help is not giving up — it is the smartest thing you can do. If you feel like gaming is becoming hard to control, follow the steps below:

1
Acknowledge

The first step is being honest with yourself. Acknowledge that you could use a little extra support — there is no shame in that. Millions of people have walked this same path.

2
Use the Platform's Protection Tools

Log in to your ebaje account to instantly activate a cooling-off period or self-exclusion. You can also reduce your deposit limit at any time.

3
Tell Someone You Trust

Let a family member or trusted friend know what you are going through. Their support can be your greatest strength on this journey.

4
Contact ebaje Support

Reach out to our support team via live chat or email. They will help you without judgment and guide you through the steps you need to take.

5
Seek Professional Help

If you need to, speak with a mental health professional or counsellor. Gaming addiction is a treatable condition, and with the right support, full recovery is possible.

7 Minor Protection


Ebaje strictly prohibits gaming for anyone under 18. This is not just a rule — it is our ethical responsibility. Developing minds are far more vulnerable to gaming addiction, and the effects can take hold quickly and run deep.

How we protect minors:

  • Age verification is required at registration
  • KYC verification with a national ID is required before withdrawal
  • Suspicious accounts may be requested to verify their identity at any time
  • No promotional content depicting or representing children or minors is used

Our advice for parents: If you suspect your child is using ebaje or a similar platform, contact us immediately. We will investigate and act swiftly. There is no compromise when it comes to protecting minors.

Contact: [email protected] — Complaints related to the protection of minors are handled with the highest priority.

8 FAQ


Yes, all of ebaje's responsible gaming tools — deposit limits, session timers, cooling-off periods, and self-exclusion — are completely free and available instantly to any registered user.

Your balance remains safe when self-exclusion is active. Withdrawals can be processed once the self-exclusion period ends, or earlier through our support team after verification. No balance will be forfeited.

A 7-business-day waiting period applies to any request to increase your deposit limit. This delay is intentional — it protects you from decisions made in the heat of the moment. Reducing your limit, however, takes effect immediately.

If you believe a family member or friend is struggling with gaming addiction, talk to them with empathy rather than anger or criticism. You can email our support team and we will advise you based on the situation. We also recommend encouraging them to seek professional mental health support.

Yes, our system automatically detects unusual gaming patterns — such as a sudden large deposit, extended continuous play, or repeated deposits after losses. In such cases, our team may reach out to you. This is not surveillance; it is our way of showing we care.
Why Trust Us

On ebaje Responsible GamingThe 6 Pillars of ebaje

The measures we have put in place to ensure a healthy and safe gaming experience for you.

Strict Age Verification

Mandatory identity verification at registration and before withdrawals ensures that only users aged 18 and above can access the platform.

Self-Control Tools

Deposit limits, session timers, and cooling-off periods — full control is in your hands. Update your settings from Account Settings at any time.

24/7 Trained Support

Our support team is specially trained in responsible gaming. Whether it is day or night, help is always available.

Smart Risk Monitoring

Unusual gaming patterns are automatically detected and, where necessary, the user is alerted — with complete confidentiality.

Awareness Information

Our goal is to make information about gaming risks, signs of addiction, and pathways to help available to all users in plain, accessible language.

Permanent Self-Exclusion

When you feel like you need a longer break, you can deactivate your account for anywhere from 1 month to 5 years — with just one click.

Start Responsibly

Enjoy the game, stay in control — Play Well on ebaje

Enjoy gaming, but keep it within limits. Register today and start using responsible gaming settings from the very beginning. ebaje is with you every step of the way.

For users aged 18 and above only. Play responsibly.

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